FAQ

Frequently Asked Questions

What kind of dogs is PawPeak gear designed for?

Any dog that hits the trail with you. Our gear is designed for active dogs — the ones that hike, run, swim, and scramble. Whether you have a 20lb terrier or a 90lb malamute, our products are built for dogs in motion on real terrain.

What makes PawPeak different from regular pet store gear?

Pet store gear is built for the average dog owner. We build for the trail hiker who brings their dog. That means tougher materials, better fit for moving bodies, and gear designed for the conditions you actually encounter outside — not the sidewalk.

Do you offer free shipping?

Yes. We offer free shipping on all orders over $75.

How long does shipping take?

Most orders ship within 1-2 business days and arrive within 5-8 business days for standard shipping in the US.

What is your return policy?

We stand behind every product. If you're not satisfied for any reason, contact us within 30 days of delivery and we'll make it right — exchange, store credit, or full refund.

Is the gear suitable for swimming and water?

Most of our gear is water-resistant and designed to handle stream crossings, rain, and muddy trails. Check individual product pages for specific water resistance ratings.

How do I find the right size?

Each product page includes a sizing guide with measurements. When in doubt, size up — trail gear is meant to fit over a full coat and allow freedom of movement.

Still have a question?

Reach out at support@pawpeak.co and we'll get back to you within 24 hours.