Shipping policy

Free shipping on every order. No minimum spend, no surcharges at checkout. The price you see on the product page is the price you pay.

Where we ship

We ship to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses, or outside the United States. If you place an order to an address we cannot ship to, we will contact you and refund it in full.

Order processing

Orders are prepared and handed to the carrier within 1 to 2 business days. Orders placed on weekends or US public holidays begin processing the next business day.

Delivery time

Once shipped, most orders arrive within 1 to 3 business days, so 2 to 5 business days from the time you order. Delivery times are carrier estimates, not guarantees.

Orders with more than one item may arrive separately

We work with more than one fulfilment partner, so items in the same order can ship from different warehouses and arrive on different days, in separate packages, with separate tracking. You are not charged anything extra when this happens.

Tracking

You will receive a tracking link by email as soon as the carrier scans your parcel. Tracking can take up to 48 hours to begin updating after you receive the email. If your tracking has not moved 5 business days after you received that email, email us and we will chase it.

Address accuracy

Please check your shipping address at checkout. We can change an address only before the order is handed to the carrier. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipping, and you may be responsible for the reshipping cost.

Lost, damaged, or wrong items

If your parcel arrives damaged, is missing items, or is the wrong item, email hello@pawpeak.co within 7 days of delivery with photos. We will replace it or refund it at no cost to you, including return shipping. This matches our refund policy.

If tracking shows delivered but you did not receive the parcel, contact us and we will open a carrier investigation on your behalf.

Delays outside our control

Carrier backlogs and severe weather can delay delivery. We will keep you updated and will always tell you the truth about where your order is.

Cancellations

You can cancel for a full refund any time before your order is handed to the carrier. After that it is handled as a return under our refund policy.

Questions

Email hello@pawpeak.co and we will get back to you.