Refund policy

We have a 30-day return policy. You have 30 days after your item is delivered to request a return.

To be eligible, the item must be unused and unworn, with tags on, in its original packaging, and you must have proof of purchase.

To start a return, email hello@pawpeak.co with your order number and the reason. We will reply with a return authorization number and the correct return address. Please do not ship anything back before you receive that number, because unauthorized returns cannot be processed or refunded.

Please contact us as early as you can. Our fulfillment partners work on shorter windows than we do, so requests made in the first 14 days after delivery are the fastest and easiest for us to resolve.

Return shipping is paid by the customer unless the item arrived damaged or defective, or the wrong item was sent. In those cases, contact us within 7 days of delivery with photos and we will cover the return and replace the item at no cost to you.

Sizing exchanges: if the fit is wrong, email us within 30 days and we will arrange an exchange for a different size, subject to availability. If the size you need is unavailable we will issue store credit or a full refund.

Some items may be subject to a restocking fee charged by the manufacturer. If a restocking fee applies to your return we will tell you the exact amount before you ship anything back, so you can decide.

Non-returnable items: gift cards, sale or clearance items, and any item that has been worn outdoors, washed, or damaged after delivery.

Cancellations: an order can be cancelled for a full refund any time before it is handed to the carrier. Once it has shipped it must be handled as a return.

Refunds: once we receive and inspect your return we will notify you and issue the refund to your original payment method. Please allow up to 10 business days for your bank or card issuer to post it.

Questions: email hello@pawpeak.co and we will get back to you.